Intro

We are looking for an experienced technical process coordinator / operations coordinator to primarily work on daily operations within our International Infrastructure team. In these positions you will be part of a small team to focus on daily operational work where you continually handle incidents, prepare changes and coordinate them until closure.

Company, department and team description

Athlon is an international leasing provider which started as a repair shop in 1916. The company has more than a 120.000 cars under its management and has a HQ located in Almere and more than 30 sites in 12 countries. Services of Athlon include: fleet management, car sharing, electric mobility, parking service. In 2016, Daimler Financial Services (DFS) Acquired Athlon Car Lease. This change brought the IT Infrastructure separation from the former IT-supplier and with it Athlon International was born in 2017 as a Service Integrator. Athlon International was split up in several departments of which International Infrastructure. This department current consists of 26 employees in 8 Competence Centers. This function lies within 3 of these Competence Centers, which are basically Classical Datacenter, Middleware services and Continuity.

You will be responsible for the complete process of all related services. These processes are Service Transition (change and service management) and Service Operation (incident and release management). A technical process/operations coordinator doesn’t operate systems. The focus is on definition, managing of the processes of the services that are delivered on datacenter services for the Athlon application teams and Countries. Some knowledge of, and an interest in, what you are talking about is needed .

Tasks / Main responsibilities

·         Consult & collaborate with our customers, located in all layers of the company from technical to non-technical

·         Consult & collaborate with our service providers

·         Coordinating on incidents (via ITSM, e-mail, monitoring or Teams)

·         Coordinating on changes

·         Ensures service fulfillment within the defined SLA's

·         Create and manage reporting to support your work

Typical KPI’s:

• Quality of technical solution
• Milestone delivery tracking
• Requirements traceability reports
• Customer satisfaction