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Computer user support specialists

Talent.com – Amsterdam (1000)

Contract: PermanentUren: Salaris:

Job description

IMPORTANT: after you apply, please check your email. We send you a link to complete your application — it is not considered until that last step is done. If you do not see it, check your spam folder.

This is a fully remote position, open to candidates based in Netherlands.

Pay: $30–$55/hr

Role Title: Computer User Support Specialists

Role Type: Contractor

Location: Remote

the company is selecting Computer User Support Specialists to contribute their advanced troubleshooting capabilities to a key customer project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.

Scope of Work

  • Diagnose and resolve common and complex hardware, software, and networking issues using industry best practices.
  • Provide guidance on OS support (Windows, MacOS, Linux) and network connectivity, including TCP/IP, VPNs, and DNS-related concerns.
  • Document troubleshooting steps, solutions, and user interactions clearly within a ticket management system.
  • Contribute detailed process insights that enhance future support workflows and training data quality.
  • Collaborate asynchronously and communicate technical concepts effectively through written and verbal channels.
  • Identify patterns in support issues, offering recommendations or process improvements to the project team.

    • Preferred Qualifications

  • Minimum 3 years' proven experience providing Tier 2/3 IT support.
  • Expertise in diagnosing and resolving hardware and software issues across varied platforms.
  • Strong understanding of networking concepts, including TCP/IP, VPNs, and DNS troubleshooting.
  • Proficiency with ticket management systems and thorough documentation practices.
  • Exceptional written and verbal communication skills, with a focus on user-friendly explanations.
  • Certifications such as CompTIA A+, Network+, or ITIL are advantageous.
  • Demonstrated ability to work independently, prioritize tasks, and deliver high-quality input for technical projects.

    • How to apply

    Apply here with your profile. We will then email you a link to complete your application on the hiring platform — your application is only considered once that final step is done.