First line, done properly, is the difference between a working organisation
and a stalled one.
You would be the first-line support technician for end-user devices at a multinational defence
site in Brunssum, Netherlands — the person users actually see, handing out equipment, taking it
back, and fixing what breaks. Mostly on-site, with some remote working, and occasional work at
other sites in the Netherlands and Germany.
What you will be doing
- Direct end-user support and customer contact: issuing end-user equipment, collecting it when
someone leaves, and resolving every device-related incident
- Configuring hardware and software environments for the systems being integrated, installing
or removing components to instruction, and confirming installations work
- Producing integration test specifications, running the tests and reporting the outcomes
- Running standard tests and contributing to fault investigation
- Preparing and maintaining the operational workstation baseline across several networks
- Making sure security updates, anti-malware and data-loss-prevention endpoints deploy
successfully, and that hardening through security settings and group policy holds
- Installing and documenting remote application provisioning, including Windows Remote App
- Contributing to hardware platform design and installation decisions — cost, performance,
tooling — and changing platforms with minimal disruption
- Liaising with the centralised service desk on incident, problem and change management, and
working with local technical staff, wider teams, customer contacts and external companies
What you will need
- Recent experience — within the last three years — as first-line support for modern, networked
end-user devices: notebooks, monitors, printers and the rest
- Higher vocational training in a relevant discipline with two years of relevant experience, or
a secondary qualification with four
- At least two years supporting hardware, software, networks and computers in a large
organisation
- Hands-on client provisioning, application deployment and bare-metal installs with MDT and
SCCM
- Practical troubleshooting of client OS and software provisioning problems
- The Microsoft operating system line, with real depth on Windows 10 and 11
- Implementing and administering large Active Directory environments
- Clear communication — this is a user-facing job — and proficient English
- ITIL Foundation certification is required
Why this one is worth a look
It is a critical requirement at a busy site, with real ownership of the workstation baseline
and the hardening on it rather than a queue of password resets.