Escalate cases when necessary and follow up to guarantee customer satisfaction.
Show empathy and professionalism in every interaction, whether written or verbal.
Manage customers and support them with a premium experience.
Collaborate with internal teams to resolve cases quickly and efficiently.
Consistently meet performance targets and quality standards.
What you will bring
Excellent Dutch language skills.
Very good English communication skills.
Previous experience in customer service, ideally in a premium or luxury brand.
Strong interpersonal skills with the ability to handle sensitive cases.
Good computer literacy.
Familiarity with CRM systems is a plus.
Bachelor’s degree preferred.
What we offer
Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process.)
Competitive monthly salary (14 salaries per year)
Health care benefits and numerous other discounts
Full training by certified instructors
Professional growth & development opportunities
Special events as well as community & social responsibility initiatives
Free online Greek language courses
State-of-the-art premises, providing a great working environment with relaxing break areas