Mercier Consultancy is currently offering an exciting opportunity for a Logistics & Delivery Advisor with Dutch and English based in Bulgaria. This role is ideal for Dutch-speaking professionals with strong communication skills who enjoy helping customers and solving logistics and delivery-related inquiries. As part of an international team, you'll support customers with shipment tracking, delivery updates, and order-related questions while building valuable experience in a fast-paced and growing industry. With a competitive salary, comprehensive training, and relocation support (where applicable), this is an excellent opportunity to grow your international career.

Living in Bulgaria offers an excellent quality of life, combining modern city living with rich history, beautiful landscapes, and a low cost of living. Whether you choose the vibrant capital of Sofia or another dynamic city, you'll enjoy affordable housing, excellent restaurants, lively cafés, and easy access to mountains, beaches, and neighboring European countries. Bulgaria is known for its friendly locals, fast-growing international business sector, and excellent work-life balance, making it an attractive destination for professionals seeking both career growth and an enjoyable lifestyle.

What You’ll Do:

• Deliver top-notch customer support via phone, email, or chat in Dutch and English
• Manage logistics tasks: track packages, resolve delivery issues, and coordinate with consumers, vendors, and partners.
• Ensure every interaction is professional, efficient, and leaves customers with a positive impression.
• Stay up to date on client policies, products, and services.

Requirements

What You Bring:

• Fluency in Dutch (C1/C2) and good knowledge of English (B2 and above).
• Proven computer skills, including MS Office and Google Suite.
• Great communication, organization, and problem-solving skills.
• Previous customer support experience (logistics/delivery experience is a plus).
• High school diploma or equivalent.

Why You’ll Love It:

• Join a friendly, international team.
• Grow your career in logistics and customer service.
• Make a real impact every day.

Benefits

• Fully paid training 
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• More than fifty benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses
• Financial support during relocation