The business in the US currently consists (>90%) of companies that have a standing long-term relationship with Itility in the Netherlands. As such, +/- 50% of sales are performed by our Customer Representatives (CRs) in the Netherlands. The executing branch of our customers, which is represented by the interfaces of the Managing Director, consists of senior directors and managers with a span of control in the US. The business consists of both long-term (24/7 service) contracts and projects with a lead time from 3 to 6 months (portfolio is 25/75). The Managing Director represents Itility in service reporting meetings and project boards, being responsible for all delivery in the US. Building a relationship with the customers in the US is crucial. New business development activities have been initiated in the US, sponsored by the Itility Management Team and need to scale. These activities lie mainly in the area of Digital, IoT and Data.

The Managing Director US is responsible for leading and expanding the team, managing the relationships with local and other customers, delivery of services and new business development. The multicultural US team operates with a can-do attitude. They are multi-skilled as well as adaptive to new work and new technologies.