Client Services – Account Manager||

Join a global market leader in the gaming industry with over 37 years of experience and a presence in more than 700 jurisdictions worldwide. Based in Haarlem, you will be part of an international and diverse team, working in a dynamic and fast-growing environment with strong career development opportunities.

As an Account Manager within Client Services, you will be responsible for driving sales, managing client relationships, and supporting business growth across a global client base. You will oversee the full sales cycle, from lead generation to contract signing and post-service follow-up, ensuring high levels of customer satisfaction.

Key Responsibilities:

• Build and maintain strong relationships with assigned clients
  
• Manage the full sales cycle from lead generation to contract closure
  
• Deliver sales presentations and negotiate business agreements
  
• Provide professional, timely, and customer-focused support
  
• Maintain knowledge of gaming regulations, processes, and procedures
  
• Support and execute strategic sales plans
  
• Forecast client activity and set performance targets
  
• Analyze market trends to identify customer needs
  
• Maintain accurate CRM records (Salesforce or similar)
  
• Document client interactions, visits, and communications daily
  
• Generate reports and track performance metrics
  
• Participate in tradeshows and industry conferences
  
• Coordinate client training sessions and field inspections when required
  
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Requirements:

• Bachelor’s degree in Marketing, Business, Engineering, or related field (or equivalent experience)
  
• Minimum 5 years of experience in gaming, sales, marketing, or customer service
  
• At least 3 years of sales or business development experience preferred
  
• Fluent in Dutch and English (German or French is a plus)
  
• Experience with CRM systems and Microsoft Office tools
  
• Strong communication and presentation skills
  
• Ability to manage multiple projects and deadlines
  
• High attention to detail and quality
  
• Proactive, self-motivated, and results-driven
  
• Valid driver’s license required
  

Compensation & Benefits:

• Competitive salary with annual discretionary bonus
  
• 25 vacation days (excluding bank holidays)
  
• Pension plan
  
• Full travel reimbursement (public transport) or €0.23/km by car, €0.10/km by bike
  
• €25 monthly health insurance contribution
  
• €15 monthly wellbeing allowance
  
• Work-from-home allowance
  
• Hybrid working environment
  
• Quarterly company events and team lunches
  

How to Apply
Contact Jan Andries Stam at +31 20 614 27 11 (also available via WhatsApp) for more information or submit your CV via Human Capital’s website or click “I am interested” below.