We're hiring a Generalist Service Representative II to deliver top-tier technical service to our customers. If you thrive in a hands-on role where you solve problems, ensure safety, and keep critical systems running smoothly, this opportunity is for you. What will you do? Install, commission, and maintain customer systems following established procedures to ensure optimal performance Conduct preventive and corrective maintenance that maximizes equipment reliability and minimizes downtime Diagnose and repair technical issues onsite with a focus on safety, quality, and customer satisfaction Proactively identify customer needs and recommend solutions that drive service growth What are the key skills we are looking for: Active Listening — intermediate level; understanding customer concerns to deliver tailored technical solutions Customer Orientation — intermediate level; building trust through responsive and professional service delivery Installation — intermediate level; setting up systems accurately to meet operational specifications Commissioning — intermediate level; validating system functionality before handover to customers Preventive Maintenance — intermediate level; conducting scheduled inspections to prevent equipment failures Problem Solving — developing level; diagnosing technical issues and implementing effective fixes Technical Documentation — intermediate level; maintaining accurate service records and reports Time Management — intermediate level; balancing multiple service calls while meeting deadlines What qualifications will make you successful: Technical expertise with the ability to work independently and apply procedures effectively Resilience and flexibility to handle dynamic field service environments Strong communication skills to engage customers and explain technical concepts clearly Commitment to safety standards and delivering high-quality service every time